Glenn Robinette

International Customer Service Association operates as a non-profit organization for development of customer service providers. The company was founded in 1981 and is headquartered in Chicago, IL.

American Society For Quality, Inc. engages in promoting and advancing quality tools, principles and practices in their workplaces and communities. The company is headquartered in Milwaukee, WI.

eLoyalty Corp. provides managed and consulting services. The company operates in two segments, the Behavioral Analytics Service and Integrated Contact Solutions. The Behavioral Analytics Service segment focuses on solutions that improve the reliability of call recording and apply human behavioral modeling to analyze and improve customer interactions, as well as provides marketing application hosting and email fulfillment services. The Integrated Contact Solutions segment focuses on helping clients improve their customer service business performance through the implementation of Cisco VoIP solutions, managed support services and business application services. The company was founded by Craig B. Lashmet in May 1999 and is headquartered in Lake Forest, IL.