Paul K. Mutai

National Bank of Kenya Ltd. engages in the provision of banking, bank assurance, custody and related financial services. Its products and services include personal, business, corporate and Islamic banking; insurance; and mortgage product solutions. The firm operates through three segments: Corporate Banking, Retail Banking and Project Finance Banking. The Corporate Banking segment deals with government, parastatals, large corporates, multinationals and private companies. The Retail banking segment includes small microfinance enterprises and individual customers' current accounts, savings, deposits, credit and debit cards, consumer loans and mortgages. The Project Finance Banking segment serves corporate & retail banking customers. The company was founded on June 19, 1968 and is headquartered in Nairobi, Kenya.

The Kenya Institute of Management is a non-profit institution established in 1954 that provides management consultancy and capacity building services to the corporate world. The institute is based in Nairobi, Kenya and is dedicated to improving African organizations regardless of sector, size, or structure. The institute's business intelligence and research unit conducts internal and external research to drive institutional excellence and competitiveness. The unit leads and manages the institute's research activities, develops processes, selects and analyzes appropriate data and information, and administers a scientific approach to data gathering, consolidation, and dissemination of research findings. The institute's OPI business excellence model exists to help organizations improve their performance and succeed in the competitive marketplace.