Kelly D. Conway

eLoyalty Corp. provides managed and consulting services. The company operates in two segments, the Behavioral Analytics Service and Integrated Contact Solutions. The Behavioral Analytics Service segment focuses on solutions that improve the reliability of call recording and apply human behavioral modeling to analyze and improve customer interactions, as well as provides marketing application hosting and email fulfillment services. The Integrated Contact Solutions segment focuses on helping clients improve their customer service business performance through the implementation of Cisco VoIP solutions, managed support services and business application services. The company was founded by Craig B. Lashmet in May 1999 and is headquartered in Lake Forest, IL.

Telcom Technologies, Inc. was a developer of open systems based automatic call distribution systems (ACD) solutions for the high-growth call center market. In January 1997, Telcom was acquired by AVT Corporation: a provider of software-based computer-telephony solutions for medium-sized enterprises. Telcom was located in Pomona, CA.

Mattersight Corp. provides enterprise analytics managed services. It focuses primarily on behavioral analytics with products in routing, coaching, analytics, and quality. The firm captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes through its behavioral analytics service and related services. The company was founded on May 11, 1999 and is headquartered in Chicago, IL.