Kathleen Kelly

Part of Dura Software, Inc. (Texas), DVSAnalytics, Inc. is a company that provides practical workforce optimization solutions to improve customer experience and maximize employee performance and productivity. The company is based in Scottsdale, AZ. The company's flagship product, encore®, includes interaction recording, analytics, quality and performance management, workforce management, reporting, and more. DVSAnalytics' modular contact center optimization software is engineered to meet the unique needs of contact centers. The CEO of the company is Chris Williams. DVSAnalytics was acquired by Dura Software, Inc. on May 25, 2021.

TeleDirect International, Inc. provides teleservices and call center management software solutions. The company's products include customer interaction, relationship management, and workforce optimization. It also offers professional services including consulting, installation, integration, maintenance, support, and training. The company was founded in 1983 and is headquartered in Scottsdale, AZ.

Part of Virtual PBX, Open Communication Systems develops telecommunications software. The company is based in San Francisco, CA. Open Communication Systems was acquired by Virtual PBX on June 21, 2007.

Direct Marketing Association, Inc. provides direct marketing services and solutions. The firm offers lobbying, events, research, and development. The company was founded in 1917 and is headquartered in New York, NY.