John Cockerill

Part of Davies Group Ltd., The Taylor Reach Group, Inc. is a contact center, call center, and customer experience consulting firm. The company is based in Peterborough, Canada. The Taylor Reach Group was acquired by SKWeston & Co. LLC on July 12, 2023. Services include strategic assessments, training development, revenue generation, and anything related to optimizing the contact center. Taylor Reach serves client organizations across all verticals with anywhere from 5 to 10,000+ agents\: SMBs, Fortune 500, and 1000 firms. Established in 2003 by Colin Taylor, who has been the CEO since then, the Canadian company is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges.