Truphosa A. Kwaka-Sumba

The Kenya Institute of Management is a non-profit institution established in 1954 that provides management consultancy and capacity building services to the corporate world. The institute is based in Nairobi, Kenya and is dedicated to improving African organizations regardless of sector, size, or structure. The institute's business intelligence and research unit conducts internal and external research to drive institutional excellence and competitiveness. The unit leads and manages the institute's research activities, develops processes, selects and analyzes appropriate data and information, and administers a scientific approach to data gathering, consolidation, and dissemination of research findings. The institute's OPI business excellence model exists to help organizations improve their performance and succeed in the competitive marketplace.