David Hunter

Touchstone Wireless LP was formed in 2005 with the merger of Image 1 Wireless Inc. of Bristol, Tenn., and Eastern Wireless Inc., a Pennsylvania-based company. The company currently has 1,800 employees, supports 400,000 square feet of production space in four locations, and has the capacity to process more than 1 million handsets per month. Touchstone is the leading handset repair, remanufacturing and logistics provider in North America, known for meeting the highest possible standards in the industry and for its extensive internal/external IT systems. The company holds a best-in-class turnaround time for handset processing and has 12 OEM compliance certifications – 10 Level 3 and two Level 4. Touchstone’s core business is the repair, remanufacturing and logistical services of cell phones, involving forward and reverse logistics, warranty fulfillment, out-of-warranty fulfillment, repair and refurbishment. The company also handles asset management, which involves finding markets for refurbished, salvaged and recycled cell phones on behalf of customers and then selling the phones in those markets. Touchstone’s innovative IT solutions enable customers to track and manage their inventories in real time, which improves efficiency and lowers total costs.